Ruby Tuesday
Posted June 19th, 2007 byCategories: Gilbert
There is a new Ruby Tuesday restaurant by our house on Market St. by the Wal-Mart so we decided to check it out. We’ve been to Ruby Tuesday only one other time and it was a miserable experience. It was the location at Superstition Springs and we decided to get take out. We ordered the food, were told it would take 20 minutes and walked around the mall for that time. We came back 25 minutes later and the food still wasn’t ready. Forty-five minutes later we finally walked out for our food. But we made a mistake. We should have checked the food before we left but we didn’t. When we finally got home, I realized that the food I had ordered was supposed to come with fries and it didn’t. The food my wife ordered was supposed to come with some sort of bread and didn’t. I called the restaurant and explained the situation. The kid on the phone apologized and told me I could come back to get the food. I told him we were 20 minutes away and I wasn’t going to come back for fries and bread but that I had paid for it so I wanted some reciprocation made when we were in the area again. The kid told me that it wasn’t possible and that if I didn’t come now, I was just out of luck.
Of course, that ticked me off so long story short, I spoke with the manager who agreed I was correct and he sent us $25 in Ruby Tuesday gift certificates (the cost of our food). That at least made it so we would come back to the restaurant again. I was wary about it but we finally bit the bullet and went. And I have to say, I was actually impressed with the restaurant this time around.
The thing about chain restaurants is that they all seem to be the same. I really can’t tell the difference between Chili’s and Applebee’s. I’m sure some people can. But to me they’re basically the same restaurant. But Ruby Tuesday is a bit different. The restaurant seemed more open. It seemed a bit nicer. And while the food still wasn’t 5-star quality, it was pretty good. I got the 2 sliders and salad bar. My wife got the cup of soup and salad bar. The sliders were especially good that night - they include the hamburger, cheese, an onion ring, ketchup and mustard.
And I’ll admit that salad bars scare me. Especially salad bars that everyone has to walk by as they come into the restaurant. But this one looked pretty good and everything was actually fresh. They had beets and olives (the two things I look for in any good salad bar) and they had a good selection of dressings. My wife said the soup (cheddar broccoli the night we went) was ok but also enjoyed the salad bar.
The one disappointing part to me was the Strawberry Lemonade we ordered. Both my wife and I ordered just water and after taking about 2 sips realized that the restaurant uses just unfiltered tap water. Gilbert does NOT have good tap water and it is nearly undrinkable. While you can drink the water, it is not something you want to drink with your dinner. So we ordered two strawberry lemonades. Unfortunately, the lemonades came in these thin, tall glasses that were easily emptied with about 5 swallows. And they charged as if it was an alcoholic drink. So I think we paid something like $2.99 for these drinks that were finished way too quickly. I can understand if you’re paying for alcohol but since these were non-alcoholic, I was very disappointed with that. I would definitely not recommend the drinks to anyone.
I wasn’t able to eat both sliders and ended up taking one home with me. I warmed it up for my son the next day and took a bit and it was exceptionally good for a warmed up restaurant hamburger!
Overall, I would give Ruby Tuesday a 3.0 out of 5 stars. They lost .5 stars for charging me $6 dollars for two drinks that didn’t allow for refills. It is a place I would recommend if someone wanted to go to a chain restaurant but was looking for something a bit different than the usual. But there are other restaurants around that I would go to first.